Comments on: Customer Service Leadership – The only sustainable Edge – Part 2 http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/ For marketers, fascinated with marketing innovation Tue, 07 Apr 2009 22:55:08 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: PiterKokoniz http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/comment-page-1/#comment-163 PiterKokoniz Tue, 07 Apr 2009 22:55:08 +0000 http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/#comment-163 Hello ! ^_^ My name is Piter Kokoniz. Just want to tell, that I like your blog very much! And want to ask you: what was the reasson for you to start this blog? Sorry for my bad english:) Thank you! Piter. Hello ! ^_^
My name is Piter Kokoniz. Just want to tell, that I like your blog very much!
And want to ask you: what was the reasson for you to start this blog?
Sorry for my bad english:)
Thank you!
Piter.

]]> By: RaiulBaztepo http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/comment-page-1/#comment-162 RaiulBaztepo Sat, 28 Mar 2009 21:48:32 +0000 http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/#comment-162 Hello! Very Interesting post! Thank you for such interesting resource! PS: Sorry for my bad english, I'v just started to learn this language ;) See you! Your, Raiul Baztepo Hello!
Very Interesting post! Thank you for such interesting resource!
PS: Sorry for my bad english, I’v just started to learn this language ;)
See you!
Your, Raiul Baztepo

]]> By: Eric http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/comment-page-1/#comment-59 Eric Sat, 27 Oct 2007 18:18:58 +0000 http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/#comment-59 This is exactly what I expected to find out after reading the title mer Service Leadership - The only sustainable Edge - Part 2 : The Innovative Marketing Blog. Thanks for informative article This is exactly what I expected to find out after reading the title mer Service Leadership – The only sustainable Edge – Part 2 : The Innovative Marketing Blog. Thanks for informative article

]]> By: Jenna Ryan http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/comment-page-1/#comment-57 Jenna Ryan Fri, 19 Oct 2007 20:03:15 +0000 http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/#comment-57 While on the one hand, it's good to hear that customers are gaining power and control, there is a downside to the issue. There are many people in this world who are unrealistic in their demands and never happy. These seem to be the very "customers" who complain and want everything free. Some customers are never satisfied, but instead like a black hole of wants, needs and excessive nagging. Perhaps each customer should have a personality ranking as well. Also, you have vicious competitors who can infiltrate customer groups and raise a ruckus. This can damage innocent companies that are out to do the right thing. The whole idea of customer power sounds great on the surface, but can quickly lead to customer manipulation and could potentially lead to the downfall of small business as we know it. Just think of a small business that is too afraid to stand up for itself in face of an outrageous customer for fear of being slandered by a certain customer or customer-group. That small business could go out of business pleasing some of the people out there in the world. There are givers and there are takers in this world--some of those takers are customers who take advantage of businesses. While on the one hand, it’s good to hear that customers are gaining power and control, there is a downside to the issue. There are many people in this world who are unrealistic in their demands and never happy. These seem to be the very “customers” who complain and want everything free. Some customers are never satisfied, but instead like a black hole of wants, needs and excessive nagging.

Perhaps each customer should have a personality ranking as well.

Also, you have vicious competitors who can infiltrate customer groups and raise a ruckus. This can damage innocent companies that are out to do the right thing.

The whole idea of customer power sounds great on the surface, but can quickly lead to customer manipulation and could potentially lead to the downfall of small business as we know it. Just think of a small business that is too afraid to stand up for itself in face of an outrageous customer for fear of being slandered by a certain customer or customer-group. That small business could go out of business pleasing some of the people out there in the world.

There are givers and there are takers in this world–some of those takers are customers who take advantage of businesses.

]]> By: sachinjasi http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/comment-page-1/#comment-56 sachinjasi Thu, 18 Oct 2007 13:47:54 +0000 http://www.intellectasrl.com/wordpress/2007/10/17/customer-service-leadership-the-only-sustainable-edge-part-2/#comment-56 Excellent article. Excellent article.

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